Warranty Policy
At Lian Star Furniture, we stand behind every product we sell. All furniture purchased from us comes with a warranty against defects in materials and workmanship. Here is what is covered, for how long, and how to make a claim.
| Product Category | Warranty Period |
|---|---|
| Sofas & Upholstered Seating | 3 β 5 years Β Frame & mechanism |
| Mattresses | Varies by brand Β Refer to warranty card |
| Dining Tables & Chairs | 3 years |
| Bed Frames & Divans | 1 β 3 years |
| Wardrobes & Storage | 1 β 2 years |
| Office & Study Furniture | 1 year |
| Other Products | 1 year Β Unless stated otherwise |
Some premium brands carry extended warranties of up to 10 years. Your product warranty card is the definitive reference. Not sure? Contact us and we will confirm.
β Covered
- Manufacturing defects in materials or workmanship
- Structural failures under normal household use
- Mechanical faults β recliner mechanisms, drawer runners, sofa legs β that fail under normal use
β Not Covered
- Normal wear and tear β fabric pilling, surface scratches, colour fading
- Damage from misuse, accidents, or neglect
- Damage from not following our Product Care Guide
- Repairs by anyone not authorised by us
- Natural material variation β wood grain, leather scars, colour differences
- Commercial use (rental properties, hostels)
- Consumable parts β castors, gas lift units, upholstery surfaces
Email us with your claim
Send to lianstar.sale@gmail.com with subject: Warranty Claim β [Your Order Number]
Include these details
- Your full name and contact number
- Proof of purchase (order number or receipt)
- At least 3 photos β full product, defective area, and warranty tag
- Description of the defect and when it was first noticed
We review your claim
Our team will respond within 5 business days. We may arrange a visit to inspect the item.
We repair or replace
Depending on the defect, we will repair at your premises, replace the defective part, or replace the product. All warranty work within Sarawak is free of charge including logistics. Resolution may take up to 6 weeks β we will keep you updated.
A note on natural materials: Wood grain variation, leather scars, and colour differences between pieces are characteristics of genuine natural materials β not defects. These qualities make each piece unique and are not grounds for a warranty claim.
Need to make a claim or have a question?
