Soalan Lazim
Frequently Asked Questions
Everything you need to know about shopping, delivery and payment at Lian Star Furniture & Bedding.
Do you deliver outside Sarikei?
Yes — we deliver across Sarawak and to Peninsular Malaysia.
Nearby towns we regularly serve: Bintangor, Jakar, Selalang, Sesang, Gerigat, Roban, Kabong, Pusa, Beladin, Debak, Sepaoh, Betong, Pakan, Belawai, Tanjung Manis, Pulau Beruit, Daro, Kanowit, Kapit, Sibu, Mukah and more.
Peninsular Malaysia: We deliver selected items to Klang Valley and Johor via a third-party logistics partner (Lalamove). A delivery quote is required — WhatsApp us at 016-577 1719 for details.
How much does delivery cost?
Delivery fees depend on your distance from our Sarikei showroom and your order value:
| Distance | Free Delivery If You Spend | Otherwise |
|---|---|---|
| Within 100 km | RM 1,500 & above | RM 30 per item |
| 101 km – 200 km | RM 5,000 & above | RM 300 |
| 201 km & above | RM 10,000 & above | RM 500 |
| Peninsular Malaysia | Quote required — WhatsApp us | |
Do you assemble the furniture after delivery?
In most cases, yes. We pre-assemble furniture at our workshop before delivery wherever possible, and complete any final installation on-site.
If you prefer to receive your item flat-packed in the box, just let us know when you order — we are happy to accommodate.
For items that require complex on-site assembly, an installation fee may apply. We will inform you in advance.
How long does delivery take?
Ready stock items: Delivered within 14 days of your order.
Pre-order items: Lead times vary by product. We will confirm the estimated delivery date with you at the time of purchase.
What payment methods do you accept?
In-store (showroom): Cash, bank transfer, credit card, bank instalment, AEON Credit instalment, Atome, and ShopBack.
Online (lianstar.com.my): We currently accept payment via Stripe — credit and debit cards are supported.
Can I pay by instalment?
Yes. Instalment plans are available in-store and include:
- AEON Credit Service — apply at our showroom
- Atome & ShopBack — buy now, pay later
- Credit card instalment — available at the showroom
Instalment plans require a visit to our Sarikei showroom. WhatsApp us if you have questions before visiting.
Can I get 0% instalment on my credit card?
Yes. Maybank and Public Bank cardholders can enjoy 0% interest instalment plans from 6 months up to 24 months, subject to your card type and the applicable promotion at the time of purchase.
Visit us in-store to set this up.
Can I try the mattress before buying?
Absolutely. All our mattresses are on display in our showroom for you to try before you buy. We encourage you to take your time — lie down, test the firmness, and find what feels right for you.
Visit our showroom anytime during opening hours. No appointment needed.
Do you sell spare parts or replacement covers?
We do our best to keep spare parts available for every product we stock. Availability depends on the brand and model.
If you need a spare part, WhatsApp us with your product details and we will check availability for you.
Do your products come with a warranty?
Yes. All products carry a minimum 6-month warranty against manufacturing defects. Many items carry longer coverage — mattresses from brands like Slumberland and Vono can carry up to 15 years.
For full details on what is covered and how to make a claim, see our Warranty Policy.
Can I customise furniture sizes, colours or designs?
Selected models can be customised in size, colour and design. Where customisation is available, it will be noted on the product page.
Not sure if your chosen piece can be customised? WhatsApp us and we will confirm.
Can I order via WhatsApp?
Yes — WhatsApp is one of our primary ordering channels. Send us a message at 016-577 1719 with the product you are interested in, your location, and your preferred size or variant, and our team will assist you from there.
Chat on WhatsAppWhat if my furniture arrives damaged?
If your item arrives damaged, please note the damage on the delivery form and photograph it immediately — do not sign off without doing this.
Contact us within 24 hours of delivery. We accept returns and replacements for items that are faulty or damaged upon arrival, reported within 7 days of delivery.
For the full returns process, see our Returns & Refunds Policy or WhatsApp us directly.
WhatsApp UsWhere is your showroom and what are the opening hours?
Our showroom is located in Sarikei, Sarawak. For our full address, map, and opening hours, visit our Visit Our Showroom page.
Do I need an appointment to visit?
No appointment needed — you are welcome to walk in anytime during our opening hours. Browse at your own pace and our team will be on hand if you need guidance.
If you need a dedicated consultation or have a large project to discuss, you can arrange a time in advance by WhatsApp.
Book a ConsultationStill have a question?
Our team usually replies within the hour. WhatsApp 016-577 1719
